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KZ Welcomes Two QC Managers as Part of Commitment to Quality

September 10, 2018

KZ RV QC Managers Sylvia Pantoja and Terry Henson

SHIPSHEWANA, IN – KZ has announced the addition of two QC professionals to its management team, as part of a strategic effort that will benefit dealers and retail customers alike. The veteran QC new-hires are tasked with ensuring quality throughout the process, from production through PDI. “KZ has always been about quality, but what’s new is this two-pronged approach,” said Delbert Miller ([email protected]), vice president of corporate. “We are combining intensive workforce training with an investment in the best testing equipment and technology available.”

Sylvia Pantoja, QC manager, comes to KZ with 29 years of experience in all areas of RV manufacturing, as well as accredited management training. She manages multiple production QC teams, in addition to all PDI processes. Under Sylvia’s direction, production employees receive rigorous training on RVIA standards, quality systems and testing. The QC mindset is further reinforced with poster-sized quick-reference guidelines prominently displayed at all test stations.

Terry Henson, QC manager, joins KZ with 35 years of management experience in the RV industry, and holds a business administration degree with an emphasis on production and quality management. He specializes in quality testing equipment and systems, and also administers all standards protocols companywide. Terry has overseen the implementation of state-of-the-art quality testing equipment across the entire KZ/Venture campus.

“Sylvia and Terry are both very dedicated and capable hands-on professionals, and we are fortunate to have them on board,” said Miller. “As a team, we’re taking KZ’s culture of quality to the next level, in a deliberate and sustainable way. KZ is one hundred percent invested in results, because we take personal ownership of our product. We are determined to provide the best value out there. That’s why KZ’s retail and dealer satisfaction index ratings are among the highest in the industry.”

K.Z., Inc., a subsidiary of THOR Industries, Inc., is headquartered in Shipshewana, Indiana, and was founded in 1972 on the principles of quality, fairness, courtesy and integrity. KZ produces several widely-recognized brands of recreational vehicles, including Classic, Connect, Durango, Escape, Sportsmen, Sportster, Venom, and Venture RV, including Sonic, SportTrek and Stratus. For more information concerning KZ and its products, please visit and, or call (800) 768-4016.

CONTACT: Jason Overholt
Director of Marketing and Communications
[email protected]